Refund policy
60-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and manuals.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Products that have been used or worn.
- Items damaged due to misuse or improper handling.
- Products returned without their original packaging.
- Clearance, promotional, or final sale items (unless they arrive damaged or defective).
Damaged or Defective Items
If your ankle support massager arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:
- Your order number.
- Clear photos or videos showing the issue.
Once verified, we will provide a replacement or a full refund at no additional cost.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is defective, damaged, or an incorrect product was sent, we will cover the return shipping costs or provide a replacement.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow our return process.